Is Web Based CRM Software Right For Your Company

So you've decided you want to start enjoying the many benefits customer relationship management (CRM) software can offer, the next question is: what kind of CRM system do you want? It all comes down to internally hosted, desktop or web based CRM software?

In the past you could spend hours weighing up your options. Which one is more secure? What will be the most cost effective? And what system will provide the best performance?

Now there is really very little to think about. Web Based CRM software has you covered on price, performance and security. When you add the benefit of flexible access (something you just can't realise with desktop or internally hosted solutions) it is easy to see why web based CRM software is fast becoming the number 1 choice. Price is a major influencing factor for many organisations. If you have a limited budget or just want to achieve a high return on investment then Web Based CRM software is the better option.

Sometimes desktop or internally hosted solutions may seem more affordable in the long run but this is misleading. For example internally hosted CRM systems require internal server equipment. Internal servers are expensive; you will also have to have it installed and budget for continued maintenance. This can quickly eat into any savings made on your software licensing fee.

When it comes to desktop solutions you need to watch out for updates, many providers do not include updates in the price. So although you paid a licensing fee 'for life' that software may be out of date in 3 years time. If it becomes incompatible with your new operating system (such as a windows update) you will either have to drop the system and invest in a new CRM or pay the 'update fees' which can sometimes be as much as a new system anyway.

Here is a brief summary of the benefits of Web Based CRM Software:

* Flexible Access.
You (and your staff) can access the system anytime from anywhere.All you need is an internet connection. Making it ideal for mobile sales reps or across multiple offices.

* Hardware Compatible.
Just use your existing hardware, most systems also allow you to access your data through any desktop computer, laptops and even smart phones and tablet devices.

* More Secure.
Your info will be stored in state of the art data centres, these are the same data centres that store sensitive banking information so the security is tight. And when you access your data online all activity will be sent via encrypted code.

* No Hassles.
Your Web Based CRM software provider will take care of data storage, regular updates and be on call if you encounter any problems.

* Affordable.
You pay an all inclusive flat fee, so there are no nasty surprises. The fee is usually monthly, meaning it is much easier to get started without paying a fortune in setup costs. And many providers allow you to downgrade or cancel anytime.

* Faster.
Most newer systems are built on revolutionary frameworks and they work up to 7 times quicker than clunky desktop software or old school web based systems.

* User Friendly.
Simple yet powerful, these systems are easier to navigate and require minimal training.

One the whole web based CRM software provides a better fit for most organisations. Internally hosted or desktop solutions are quickly becoming obsolete and suitable only for businesses in regions where internet access is extremely slow or non-existent.

But do your research before settling on a specific web based CRM software package. You have a wide variety to choose from.Some are faster than others, have better pricing models and more customization options for companies with specific requirements. Most web based providers offer free demo accounts (some even offer complete free versions) so try out a few until you find a system that fits.


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Pi CRM offers one of the fastest web based CRM software packages on the market. You can log in from anywhere from almost any device and access your key client data. For more information and price lists visit: http://www.picrmsoftware.com.au/tour/access-anywhere-with-free-web-based-crm-software/